 | Terms And Conditions |  |
About Us At World Heritage Ltd we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the menu or use these contact details:
World Heritage Ltd, Heritage House 25 High West Street Dorchester Dorset DT1 1UW United Kingdom
Phone: +44 (0) 1305 269741; Fax: +44 (0) 1305 268885
Email: info (at) world-heritage (dot) org (dot) uk
VAT Registration Number 786 4024 12 GB
Company Reg Number 4401721 (England) |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling World Heritage Shops do ship items worldwide . We do not charge a handling fee on any orders. We charge the standard postage prices set by ParcelForce or Royal Mail. On checkout look at the "Shipping and Handling" section and use the drop-down menu to see what postage options are available for you.
For British orders received before 12 noon:
Parcelforce Express - Guaranteed delivery normally within 2 working days - £4.95.
Parcelforce Premier - Guaranteed delivery normally within 3 working days - £5.95.
Royal Mail - Up to 10 working days.
International orders may take up to 2 weeks to deliver or even up to 8 weeks if you choose the budget surface mail.
Weight limits on international orders - 10kg, on British orders - 30kg. |
| Delivery Schedule Allow up to 7 days for 1st class delivery and 10 days for 2nd class. Orders outside Britain should allow two to three weeks for shipping. In extreme cases it may be necessary to allow up to 28 days for both national and international delivery. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% of VAT is included within all prices. All other orders are VAT free and our system normally removes VAT once you have started your checkout process and selected your country of destination. In some cases (due to different browser settings) you should click the exempt button at the checkout in order to reduce VAT to zero. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1305 269741 or fax us on +44 (0) 1305 268885 or write to us at World Heritage Ltd, Heritage House 25 High West Street Dorchester Dorset DT1 1UW United Kingdom |
Privacy Policy World Heritage Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
You will receive a confirmation that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Returns Policy In the unlikely event that any of our products are received damaged please return them within 14 days and we will gladly refund or replace the item. We regret we are unable to offer any returns on earrings or other piercing jewellery due to hygiene reasons unless the product is faulty. This does not affect your statutory rights.
Right to Cancel You have the right to cancel your order up to seven working days beginning with the day after the day on which the goods are received.
Notice of cancellation must be received by World Heritage in writing by mail, fax or email and you must bear the cost of returning the goods.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
|
|
